Support

Trouble signing in or updating your account? Email us with the address you signed up with and what's happening, and we'll help you get back in.

If your Roadbook isn't showing your progress, entries seem missing, or something looks wrong, tell us what you expected to see. Your Roadbook is private to your account — for how it's handled, see Privacy & Safety.

Subscriptions are purchased and managed through your app store account — that's also where you cancel and where refunds are handled. Signing in with the same app store account restores a purchase; if it doesn't reappear, email us and we'll help you sort it out. The Terms of Service cover subscription and refund details, and the FAQ answers common billing questions.

If something is hard to use with assistive technology, or hard to read or navigate, we treat that as a priority. Tell us what happened and what device or assistive technology you were using. Our approach and known limitations are on the Accessibility page.

You can request deletion of your account and data at any time — once deleted, your journey and reflection data is permanently removed and cannot be recovered. Privacy questions are welcome too; the Privacy Policy has the full details.

Ran into a crash or something that isn't working as expected? Tell us what you were doing, what happened instead, and your device type if you know it — that's usually enough for us to reproduce and fix it.

Thoughts on what's helping and what could be clearer are always welcome. Feedback from people actually walking their road shapes what we build next.

A real person reads every message. We aim to respond within 2 business days.

Email us anytime: